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Clients can expect creative thinking,
detailed planning, and exceptional project management from Jackson
Design and Remodeling. They know when the project starts what
it will look like, how much it will cost, and how long it will
take. Here’s how:
1. At the first home appointment, the client’s
overall wants and needs are discussed. We listen and evaluate
the existing space and how to incorporate new design and space.
We ask for the client’s ideas, give design suggestions,
and determine what is important in the way the client will use
the new space. We review our planning and building process and
how it is structured to ensure the project's success. Additionally,
we discuss the overall project budget so that we can design
within that budget.
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2. To begin the design process, the existing
structure is measured and property conditions are reviewed.
The scope of work determines if the comprehensive plan requires
either structural design or space design or a combination of
both. At the next meeting designs and plans are presented for
client approval.
3. A comprehensive scope of work is prepared
from the approved designs. This is a detailed description of
each step of the construction process, from concrete to framing
to electrical. We review this with the client to assure that
all previous discussions regarding constructions details are
included in this document. This scope of work clearly describes
what is and is not included in the project, providing a clear
understanding of expectations.
4. The next step is a construction agreement
and completion of any structural designs and required engineering
that will be submitted to the City or County. Depending on the
complexity of the project, this step can take between one week
and three months.
5. At this point we finalize all materials
and appliance choices. This is when the fun starts! The project
designer helps the client make selections that are coordinated,
from the color of the countertops to the pattern of tile backsplash
to the design of fixtures and cabinetry handles. Each of these
small aspects, when coordinated, makes the new space unique
and show quality. Specifications and details for all choices
are put together in a complete job site plan.
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6. With plans, permits
and materials selected, the project begins. The design consultant
and superintendent review the entire project to ensure that
any unanswered questions can be addressed. They meet the client
on the job site, review the entire scope of work, walk the project
and discuss how the job will be built. At this time specific
items are discussed, such as where materials can be stored,
how the home will be protected from dust, and how to safeguard
pets during the build.
7. The project superintendent
provides a time frame and is always available to discuss the
overall project. Clients also may contact
the design consultant and office at any time with questions.
The design consultant works on a daily basis with the project
superintendent and is brought into the construction phase as
needed. Our goal is to have work completed on a daily basis
in order to move the project along quickly to completion.
8. Prior to completion, the client and project
superintendent walk the project and record any small items or
details that need to be altered to ensure 100% project satisfaction.
9. When the project is complete, the client
receives a detailed packet of information about warranted products
and services and is asked to complete a satisfaction survey.
We value client feedback so that we can continue to identify
ways to make our remodeling process streamlined, enjoyable and
predictable. If we’ve done our job well, we’ve earned
a client for life.
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